Privacy Policy

This privacy policy sets out how eFireService uses and protects any information that you give us when you use this website.

eFireService is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

eFireService may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th May 2018.

What Information We Collect

Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need.

We collect personal data when you send us a message through the website in relation to the products and services that we offer.

You can give us your personal data by filling in forms on our website.

This personal data you give us may include name, title, address, demographic information, email address and telephone numbers.

What Is Our Legal Basis For Using Your Data?

Our lawful basis for processing your general personal data under article 6 of GDPR is as follows;

Consent of the data subject

By sending us an enquiry through our website you have shown interest in our products and services and potential intent to purchase said services and products.

We will directly ask for your consent to process data when you contact us solely if we intend to use the data provided to keep you informed of products and services that we feel may be of interest to you otherwise this data will be used us to respond to your enquiry relating to our products and services.

We will not contact you for marketing purposes by email, phone or text message.

We will not contact you for marketing purposes by post.

You can change your marketing preferences at any time by contacting us by email.

Who Has Access to Your Information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

How You Can Access & Update Your Information

The accuracy of your information is important to us. You may request details of personal information which we hold about you under the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

This service is free. If you would like a copy of the information held on you please email us.

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security Precautions In Place to Protect the Loss, Misuse or Alteration of your Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the address bar of web browsers such as Microsoft Internet Explorer or Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies delivered by Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data Retention

eFireService will retain your information only for as long as is necessary for the purposes set out in this policy. Strategies will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax laws), resolve disputes, and enforce our agreements. We also retain log files for internal analysis purposes. These log files are generally retained for a short period of time, except where they are used for website security, to improve website functionality, or we are legally obligated to retain them for longer time periods.

Links to Other Websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring Your Information Outside of Europe

As part of the services offered to you through this website, the information which you provide will not be transferred to countries outside the European Union (“EU”).

How Can I Make A Complaint?

eFireService is the Data Controller for the purposes of DPA 18 and GDPR.

To exercise all relevant rights, queries or complaints please in the first instance contact the eFireService Data Protection Officer via email.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Further Processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Review of this Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

This Policy was last updated in May 2018.